When customers are using your services, they want to spend more time on their calls, texts, and data exchange than dealing with billing issues. We at Telgoo5 know that in today’s competitive environment, not getting this convenience can cause them to switch to another provider right away. To make matters worse, this all happens before you even have time to turn things around for the better.
That’s why almost all telecom companies use convergent charging for improved customer experience.
Simply put, convergent billing helps your customers deal with different charges on their accounts in a single invoice. They no longer have to pay individual payments for multiple services or devices. Everything is now present in a single bill. This presentation makes their lives that much easier in a day and age where customization is the most critical factor in utilizing telecom services.
If you are integrating convergent billing through your mobile virtual network enabler (MVNE), it is essential to ensure they are set up the right way. Being mindful of the following best practices can help you determine if you are fulfilling the crucial requirements of this segment.
Best Practices for Convergent Billing
As mentioned above, ease of use should be your guiding force throughout the setup process for convergent billing. Remember to keep this simple rule of thumb in mind. Set up your convergent charging in a way that ensures optimal customer retention.
But apart from ease of use, the following tips by Telgoo5 are also crucial in setting up this billing mechanism. This strategy allows your customers to make the most out of the simplicity you are offering to them.
Make It Simple to Understand
Since you are representing all of your charges in a single invoice, it is paramount for that bill to be as transparent as possible.
Separate and segment your invoice into different sections, such as data and voice charges. If there are any other charges that you think need a separate section, make sure to list them accordingly as well. Setting up your backend convergent billing interface with this goal in mind is the key to achieving more straightforward billing delivery.
This distinction makes the invoice easier to read, and your customers appreciate this transparency as well. This process also reduces your call and inquiry volume that is related to resolving basic billing questions.
Make It Easy to Set Up
Convergent charging should be as easy to set up as it is simpler to understand. Ensure that your customer relationship management (CRM) application makes it easy to assign different charges to your customer profile. This refinement helps your representatives in delivering on-call changes without getting into unnecessary complexities.
This also holds for your customers’ end as well. Don’t use convoluted mechanisms. Don’t go for complex interactive voice recordings (IVRs). Don’t assign complicated service codes to use. Make everything as straightforward as possible.
This process helps your customers change their services promptly. With the assurance of a consolidated bill in mind, this easy setup translates to better customer experience.
Have a Clear Difference in Service Charges
While setting up convergent billing, you must offer a variation in charges through your MVNE.
Make sure to take a look at what your competitors are offering and develop your subscription packages to be better in delivery. With this, also ensure that your packages are different from each other to offer a diverse range of experiences.
Having little to no difference in subscription costs kills the whole concept of convergent charging. If you have a clear difference in subscription packages, it translates to a charging system telecom consumers find much easier to use. This notion also goes a long way in customer retention.
Contact Telgoo5, an Experienced MVNE, Today
To make sure that you are setting up complex convergent billing in an easy to use way, having an experienced MVNE is of paramount importance.
The Telgoo5 team can assist, with extensive experience in setting up convergent charging systems, we can help you achieve your goals with ease. Our targeted setup and delivery mechanisms setup convergent billing in a way that’s easy to use for your customers and even simpler to deploy for your company.
At the same time, we deliver these services at competitive rates, which is due to the modern infrastructure that we have built for our operations.
If you are looking for an MVNE to set up convergent billing or improve your existing online charging systems, don’t hesitate to call Telgoo5 today. The Telgoo5 team will be glad to discuss your needs and help you deploy better services for your customers in no time.