Technology does not always change for the best. But, that does not mean it does not try to make things better. When we look from the perspective of telecom industry, BSS and OSS have been two pillars of technology that have transformed the way business takes place. And the good news, everything has changed for the best. Compared with platforms used in the other industries, these two solutions have been in the market for a long time and have garnered trust from most telecom vendors. So, if you are still clinging onto the telecom systems of old, it is probably time to let go and switch to OSS telecom billing software.
Why Change Is Important for All Industries?
When we look at industries of today, hotel industry stands out as the one that has probably seen the biggest transformation in terms of its operations due to technology. In the past, it was tough for hotel chains to manage their properties spread over different parts of the globe. But, with the coming of PMS and cloud-based technologies, almost all hotel chains are using it or planning to use it in the future. A study has revealed that in the next 4-5 years hotel companies will invest up to 8% more in cloud-based technologies.
Compared to hotel industry, operations in telecom industry are much more complex. Monitoring of customer, interactions, provisioning, billing, meditation systems, and the list goes on and on! A telecom operator requires all the help he can get. So, when the solution is staring at you in your face in the form of OSS telecom billing solutions, why not upgrade?
Drawbacks of Legacy Systems
Legacy systems are much more cumbersome and require manual intervention for smooth operation. This may lead to recurring errors that can diminish the customer’s faith in you. Let’s say a customer wants to upgrade his plan and calls up customer support. Upon receiving a request, the agent sends it forward for execution. Now, the system employed by the service provider lacks the service assurance feature normally found in OSS applications. In this case, there is a high probability that the request may be completed but not up to the service level agreement between the provider and the customer. This may reduce the trust of the customer in the system and he may opt for a different provider.
Now, compare this situation with an OSS-backed operation. The OSS telecom billing software has service assurance as one of its primary feature. Unless, there is a terrible malfunctioning of the system (which is very rare), it is highly unlikely that the request will be mismanaged or delivered incorrectly. All the more reason to employ, quality OSS telecom billing solutions, don’t you think so?